FAQ

Do I need a patch test?

Yes. Before any tint, henna, or lamination service, always perform a patch test 24–48 hours before use.

Apply a small amount of the product behind the ear or on the inner elbow. Do not proceed with the treatment if any signs of irritation appear, including redness, itching, burning, or discomfort.

Are BrowXenna products for professionals only?

Many BrowXenna products are designed for professional salon protocols.

Home users can use selected products by carefully following the instructions provided on each product page and performing a patch test before use.

Salons, brow artists, and academies can contact us for professional support and product guidance.

How long can I keep a product after opening?

The shelf life and Period After Opening (PAO) information are listed on each product page and product packaging.

To maintain product quality, store BrowXenna products in a cool, dry place away from direct sunlight unless otherwise stated on the label.

Can I mix BrowXenna products with other brands?

We recommend using BrowXenna products according to our professional protocols as a complete system.

Mixing products from different brands may affect colour results, fixation, performance, and safety — especially when working with adhesives, oxidising tints, or professional brow treatments.

Where do you ship from?

All orders placed through browxenna.ae are shipped from Dubai, UAE.

Which countries do you deliver to?

We currently deliver to the available destinations shown during checkout.

If your country is not listed, we are unable to complete delivery through this store. Please visit our international store locator at browxenna.com to find the appropriate store or distributor.

How long does delivery take within the UAE?

Delivery usually takes 1–3 business days after dispatch for major Emirates.

Delivery times may vary for remote areas. Once your order has been shipped, you will receive tracking information.

What payment methods do you accept?

We accept major payment cards.

Available payment options may include installment services such as Tabby and Tamara, as well as mobile wallets including Apple Pay and Google Pay, depending on availability at checkout.

Can I return or exchange a product?

Please refer to our Refund Policy available in the website footer for full details.

Opened professional consumable products may be subject to restrictions due to hygiene and safety requirements.

How do I contact support?

You can contact our support team through:

We will be happy to assist you with your order or product questions.